Legal
Cookie Policy
Last updated: May 2025
This Cookie Policy explains how NexusVoid AI Pvt. Ltd. ("NexusVoid AI", "we", "our", or "us") uses cookies and similar tracking technologies on our website at nexusvoidai.com and within our SaaS platform.
1. What Are Cookies?
Cookies are small text files that are placed on your device (computer, smartphone, or tablet) when you visit a website or use a web application. They are widely used to make websites function properly, improve user experience, and provide analytical information to site owners.
Cookies can be "session cookies" (which expire when you close your browser) or "persistent cookies" (which remain on your device for a set period or until you delete them). We also use similar technologies such as local storage and session storage for certain functional purposes within the platform.
2. Types of Cookies We Use
2.1 Essential Cookies
These cookies are strictly necessary for the platform to function. Without them, features like authentication and session management would not work. You cannot opt out of essential cookies while using the Service.
| Cookie | Purpose | Duration |
|---|---|---|
| sb-auth-token | Authentication session (Supabase) | Session / 1 hour |
| sb-refresh-token | Keeps you logged in across sessions | 30 days |
| nv-csrf | CSRF protection for form submissions | Session |
2.2 Preference Cookies
These cookies remember your settings and preferences to improve your experience. They are not strictly necessary but improve usability.
| Cookie | Purpose | Duration |
|---|---|---|
| nv-theme | Your dashboard theme preference | 1 year |
| nv-sidebar | Sidebar collapsed/expanded state | 1 year |
2.3 Analytics Cookies
We use PostHog for product analytics to understand how users interact with the platform, which features are most used, and where we can improve the experience. PostHog analytics are self-hosted on our own infrastructure where possible, and when cloud-hosted, data is processed within the EU.
| Provider | Purpose | Data collected |
|---|---|---|
| PostHog | Product analytics and session analysis | Page views, feature interactions, anonymized user ID |
We do not use Google Analytics, Meta Pixel, or any advertising analytics network. We have configured PostHog to respect Do Not Track browser settings and to anonymize IP addresses.
2.4 Marketing Cookies
We currently do not use any marketing, retargeting, or advertising cookies. We do not run paid ad campaigns that require cross-site tracking. If this changes, we will update this policy and seek your consent before setting any marketing cookies.
3. How to Manage Cookies
You have several options for managing cookies:
Browser Settings
Most browsers allow you to control cookies through their settings. You can choose to block all cookies, block third-party cookies only, or delete cookies after each session. Note that blocking essential cookies will prevent you from logging in to the platform. Common browser cookie settings:
- Chrome: Settings → Privacy and security → Cookies and other site data
- Firefox: Settings → Privacy & Security → Cookies and Site Data
- Safari: Preferences → Privacy → Manage Website Data
- Edge: Settings → Cookies and site permissions → Cookies and data stored
Opt-out of PostHog Analytics
If you are a logged-in user, you can opt out of product analytics from your account Settings → Privacy. For marketing site visitors, you can opt out by enabling the Do Not Track setting in your browser, which we honor.
4. Third-Party Cookies
Aside from PostHog (described above), our website and platform do not currently load any third-party scripts that set cookies. We do not use social media widgets, embedded videos, or advertising networks that would set third-party tracking cookies.
If you access the Service through a third-party SSO provider (Google or GitHub), those providers may set their own cookies in your browser governed by their respective privacy and cookie policies.
5. Changes to This Policy
We may update this Cookie Policy from time to time as our use of cookies or the applicable laws change. When we make material changes, we will update the "Last updated" date at the top of this page and, where required by law, seek your renewed consent.
We encourage you to review this policy periodically to stay informed about how we use cookies.
6. Contact Us
If you have questions about our use of cookies, please contact:
NexusVoid AI Pvt. Ltd.
Email: privacy@nexusvoidai.com